University of Minnesota
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Department of Public Safety.

Tips for Calling 911

Do Not Hang Up (even if dialing was a mistake)
If you do not receive an answer immediately, do not hang up and attempt to call back, as this will likely cause further delay. If you dial 911 by mistake, stay on the line and simply alert the Dispatcher. Disconnecting will cause the Dispatcher to have to call you back to confirm an emergency does not exist.

Provide the Location of the Emergency
Many landline phones provide an address to 911 systems, but cellular phones do not. Information displayed may also not be correct, so be prepared to provide your location to the Dispatcher. If we don't know where you are, we cannot help.

Listen Carefully to the Dispatcher
Help can be sent while the Dispatcher is gathering information. Be sure to listen carefully and allow the Dispatcher to control the conversation. They are obtaining the critical information they need in the order they need it to help you faster.

Stay Calm and Speak Clearly
This may be easier said than done in a time of crisis. But if you are not calm or are difficult to understand, it may make gathering information from you more difficult and delay the response.

Be Alert
Always be alert and take notice of your surroundings. This is especially critical during in-progress incidents or crimes that have just occurred. Vehicle and suspect descriptions are essential to apprehension.

Be Prepared
Most people do not know how they will react in an emergency until it occurs. Ask yourself "What if...?" and plan how you would react. This will help you be better prepared for the circumstance. It is also helpful to know how your phone works so you can call 911 quickly, if necessary.

Contact the PSECC

Emergencies: Dial 911
Non-emergencies: (612)624-7828
Monitoring/Access: (612)626-3680
Campus Escort: (612)624-WALK(9255)
E-mail: psecc@umn.edu


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